Below is a list of frequently asked questions about games in general.
Click on a question to read the information, or click here to learn more about our variety of games..
Do I need to go to the PokerTime website to play?
Can I view the game looks like before I buy-in?
How do I view what games and tables are available?
How do I join a table from the lobby?
Can I sit down at an empty table?
How does the waiting list work when a table is full?
How does the waiting list work when a table is empty?
What do Avg Pot and Plrs/Flop mean in the table list?
How can I locate a player that may be playing at one of the tables?
How do I chat with the other players?
What is the meaning of the shorthand that some players use when chatting?
All the chatting is annoying - how do I stop it?
Why does the game action sometimes slow down?
What happens if I get disconnected during a game?
What happens when a hand is restarted?
Can I leave the game and come back to it?
Can I view hand histories?
Are your poker games fair?
What is done about collusion? Do I need to go to the PokerTime website to play?
No - all you need to do is run the software and it will automatically connect you to the poker room. You do not have to connect via the website.
Back to top
Can I view the game looks like before I buy-in?
Just download and install our software, register an account and play poker for free with virtual poker credits that we will give you. No credit information is needed at this point. You will then be able to log in and watch the action or play at a 'play money' table. These tables have all the features and functionality of the 'real money' tables - the only difference is that you're not playing for real money.
Back to top
How do I view what games and tables are available?
When the game lobby opens, you will see the table list for the various types of poker. To view the table list for each type, select the desired game type tab above the table list and the relevant table list will be displayed, with the details of each table.
Back to top
How do I join a table from the lobby?
Highlight the table that you wish to open, either by single clicking on the table within the list, or by using the up and down arrow keys on your keyboard. Once the table you wish to open is highlighted, double click the highlighted area or click the 'Go To Table' button below the table menu. The table window will open.
Back to top
Can I sit down at an empty table?
Yes you can - you then just need to wait until someone else joins you for the play to begin. Generally once somebody sits down at an empty table, others soon follow. You probably won't have to wait long to start playing.
Back to top
How does the waiting list work when a table is full?
If the table where you want to play is full, you can join the waiting list from the lobby or from the table itself. To do this, highlight the table in the table list and click the 'Waiting List' button below the table list. A dialogue box will pop up, giving you the option of joining the waiting list for that specific table only, or for all tables of the same type. You will be added to the list and automatically notified when a seat is available.
Back to top
How does the waiting list work when a table is empty?
If no players are available to play a selected game, select the minimum number of players you wish to play against, in the waiting list dialogue box. When a game with enough players is established, you will automatically be notified.
Back to top
What do Avg Pot and Plrs/Flop mean in the table list?
Avg Pot represents the rolling 30-hand average pot. This is the average pot size calculated over the previous 30 hands. Plrs/Flop is shown as a percentage representing the average number of players that are in the hand for the Flop.
Back to top
How can I locate a player who may be playing at one of the tables?
In the bottom right-hand corner of the lobby window, there is a search feature. Enter the username of the player you are trying to locate, and you will be taken to the table where that person is playing. If the player is currently not in the room, you will be informed of this.
Back to top
How do I chat with the other players?
To chat with the other players, simply type what you would like to say in the box in the bottom right-hand corner of the table window. You will see the text being entered and have the ability to edit before you commit the text to be read by others at the table. When you would like to submit the text to be viewed, simply hit the 'Enter' key and your text will appear in the chat box. You may also chat with players at a table that you are not sitting at.
Back to top
What is the meaning of the shorthand that some players use when chatting?
NH - Nice Hand
VN / VNH -Very Nice / Very Nice Hand
TX / TKS / TY - Thanks / Thank you
WTG - Way To Go
G1 - Good One
BRB - Be Right Back
LOL - Laughing Out Loud
ROFL - Rolling On the Floor Laughing
CUL - See You Later
CYA - See You
GG - Good Game
Back to top
All the chatting is annoying - how do I stop it?
There are different chat settings that you can use. Select them from the drop-down list directly below the chat box in the bottom right-hand corner of the table window.
You can choose from the following settings:
- Full Detail - description of every game action taken by each player in each hand as it happens, including the winning hand.
- Summary Detail - the highlights of each hand only - the flop, turn, river and winning hand.
- Chat Only - no game details, only player chat
- Silent - no output at all
- No Player Chat - game action details only, without chat
Back to top
Why does the game action sometimes slow down?
Our game server and software have been robustly designed to respond as efficiently as possible to the large numbers of players in our poker room at any given time. If you are experiencing a slower response at times (known as 'lag'), this is most likely due one of two things - either your own connection is slower than normal, or one or more of the other players' connections is slow, so that they appear to be taking a long time over their actions.
If you are continually experiencing a slow response, please contact our support team who will be able to help you identify the problem.
Back to top
What happens if I get disconnected during a game?
It is important to understand how the software handles disconnects in the middle of a hand that you are involved in. Your hand is protected as per an "All In" situation unless you do something to fold your hand. Please note that to prevent this feature from being abused, there is a limit of "All Ins" over a 24-hour period that is set by the administrators.
The "All In" counter is reset each day at 12:00am GMT.
Folding of a hand will occur as a result of one of the following:
- You leave the card room in the middle of a hand.
- You exit the game using the close box (i.e. clicking the X in top right hand corner of the screen).
- You click the fold button, accidentally or intentionally.
- You are disconnected from the game and re-enter the table before that hand has completed.
- You fail to act on your hand within 20 seconds, e.g. you "Time Out".
Back to top
What happens when a hand is restarted?
Occasionally a hand will appear to start, as indicated by the shuffle of the cards and the prompt for the posting of the blinds, followed by a pause and the Dealer text indicating that the "Hand Will Start Over". Player accounts will be unaffected by incomplete hands as only completed hands are posted to their accounts. This means that any blinds posted and bets made in an incomplete hand are not taken from the players true account balance.
Back to top
Can I leave the game and come back to it?
You can leave the table for a few hands by clicking the "Sit Out" checkbox. While this is checked you will not be dealt in to any hand. You are removed from a table if you sit out for more than fifteen minutes or have missed two rounds of blinds.
Back to top
Can I view hand histories?
A unique number is given to each hand played and is used to review the events when a player is questioning a specific hand. Hand histories can be viewed using the PlayCheck system. This allows you to see all the hands you have played - the full detail of everything that happened at the table.
To access PlayCheck, click the "Menu" button, then select "PlayCheck". The PlayCheck window will open and you can use the search functions to view the hand histories of the tables and games you have played in.
If you feel that there is a legitimate error in the hand being questioned, or if you are unable to view the history of the hand in question, forward all information to support@pokertime.com for review.
Back to top
Are your poker games fair?
Absolutely fair. Many people fear that online poker rooms can be manipulated by the companies that run them. To put your mind at rest, we assure all our poker players a high level of integrity when it comes to fairness of play.
Microgaming Systems, one of the largest and most respected suppliers of gaming software in the world, ensures complete fairness and reliability. Independent auditors review the card shuffling to ensure fairness. Reports of their findings can be viewed here.
Back to top
What is done about collusion?
PokerTime has various methods of monitoring play at tables. Any player who is suspected of collusion will be monitored more closely. If the card room administrators suspect players to be in collusion, the players in question will have their accounts suspended immediately and permanently.
Back to top |